Recognizing that each resident of our home is to balance the rights of all residents of the home, Riverwood Square is committed to ensuring that each resident:

Will be encouraged to remain as independent as possible, and will be treated with courtesy, respect and dignity, free from mental and physical abuse, in a manner that recognizes one’s status as an adult;
Will be provided with services without discrimination;
Will be provided with a safe, clean and healthy environment to ensure their wellbeing and safety and to protect their property;
Has access to programs that meet physical, spiritual, social, emotional and intellectual needs that these programs provide opportunities to develop interests, abilities and potential;
Will receive nutritious meals and snacks appropriate to diet need and which meet Canada’s Food Guide;
Will view the residence as their home and will feel welcome to enjoy their personal belongings and furnishings provided space limitations and safety requirements are recognized;
Has privacy when receiving treatment, care or when communicating with family, friends, lawyers, clergy, government representatives or any other person;
Has the right to choose a personal physician, or other licensed care professional, providing the personal physician, or other licensed care professional follows provincial legislation as well as guidelines developed by Riverwood Square and the facility’s Resident Council.
Can refuse medical treatment and medications and in doing so, will be informed of the medical consequences of refusing;
Has the right to refuse personal care to the extent that will not interfere with the lives and safety of other residents;
Will not be transferred within the facility or to another facility without prior knowledge, unless such a move takes place during a life-threatening situation;
Has access to and is kept informed of changes to legislation, regulations, policies and services that may be included in the monthly fee and services and also those provided at an extra cost:
Has the right to manage their own financial affairs, or authorize another person to do so. In those cases where the facility administers trust funds for a resident, detailed information regarding financial transactions will be provided;
Will have their financial, medical and other personal information kept confidential and made available only to authorized persons
Has the right to form friendships and enjoy relationships with persons of one’s choosing;
Has the right to establish and participate in resident organizations and express concerns, comments and suggestions to staff members or administration without fear of reprisal;
Is assured that all staff have been made aware of, and will honor, Riverwood Square’s Commitment to Residents.